Privacy Policy

Temporary Processing Only: We do not permanently store your mortgage documents or their contents. Your documents are only stored temporarily during processing (typically less than 5 minutes) and are then permanently deleted from our systems.

No Data Mining: We do not analyze, mine, or extract data from your documents for purposes beyond providing our document conversion and labeling services. The content of your documents is not used to build databases, train AI models, or for any other secondary purposes.

Encryption and Security: During the brief time your documents are in our system for processing, they are encrypted and protected using industry-standard security measures.

Information We Do Collect and Retain:

• Account Information: When you register for our services, we collect and store your name, company name, email address, phone number, and other contact details.
• Payment Information: We collect and store payment information necessary to process your subscription. Credit card information is securely processed by our payment processor, and we do not store complete credit card details on our servers.
• Usage Data: We collect information about how you interact with our website and services, including IP addresses, browser type, pages visited, and time spent on the site.
• Email Addresses: We retain the email addresses used to send documents to our service and to return processed documents.
• Conversion Statistics: We keep track of the number of documents processed, document types, and processing times to improve our service and for billing purposes.

Information We Do Not Collect or Retain:

• Document Content: The actual content of your documents is not retained after processing is complete. Once your converted documents are returned to you, the original and processed files are permanently deleted from our systems.
• End-User Personal Data: We do not store personal data about mortgage applicants or other end-users whose information may be contained in the documents you process.
• Email Content: Beyond the documents attached for processing, we do not store the content of emails sent to our service.

We use the information we collect for the following purposes:

• To provide, maintain, and improve our document conversion services
• To process your payments and manage your account
• To send you service-related communications, such as notifications about completed document conversions
• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To monitor and analyze usage patterns and trends to improve our website and services
• To protect our services and users from fraudulent or unlawful activities

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure, AWS-hosted infrastructure with industry-standard protections
• Regular security assessments and penetration testing
• Strict access controls and authentication requirements
• Automated document deletion processes to ensure documents are removed after processing

While we use commercially reasonable efforts to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, email delivery, and cloud hosting. These providers have access to your information only to perform these tasks and are obligated to protect it.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. These technologies help us analyze website traffic, customize content, and improve your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to the processing of your information
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately at [email protected], and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.